Dear Customer,
Leaseweb would like to inform you of the following fee adjustments as a result of the increasing volatility in the energy market leading to unprecedented price increases, coupled with rising inflation – which are beyond our control. These price adjustments will be effective from 2023, and are in line with our B2B Sales Terms and Conditions:
- 4% annual service fee indexation to be implemented on the anniversary of your contract’s start date – applicable to all services except Software and Domains
- In addition, 4% energy fee adjustment will be implemented to all service fees on January 1, 2023 – applicable to all services except Software and Domains
- Only applicable for limited set of customers that use cPanel or Plesk software, a fee adjustment based on new prices from the software vendors from January 1, 2023
1. Annual Service Fee Indexation
The consumer price index (CPI) has increased to 14.5% in the Netherlands as of September 2022. After carefully evaluating all factors, we have decided to limit the indexation to 4%.
This service fee indexation will be implemented automatically on the anniversary of your contract’s start date. We will notify you when your invoice is adjusted – listing the details of those service(s) that completes one/more year(s) on that month. For detailed information on how this works, please see this article on our Knowledge Base.
2. Global Energy Crisis Affecting Us All
We have all been impacted by the unprecedented rise and volatility in energy costs. Wholesale power prices for 2023 delivery in Netherlands have increased from €183 MWh in January 1, 2022 to €454 MWh as per October 25, 2022.
Unfortunately, our third-party data center providers have announced to us a substantial increase of power costs for 2023. While we are absorbing a major part of this price increase ourselves to lessen the impact on you, we are compelled to pass on a part of this increase to the fees of all your services. We keep this increase to 4%, and the increased fees will be effective from January 1, 2023.
3. Third-party software fee increase (if applicable)
As you may have read on the different industry platforms, cPanel and Plesk have announced an increase to their prices effective January 1, 2023. We have passed on this increase to the license fees. Therefore, only if you use cPanel or Plesk, the following new rates will be effective from January 1, 2023.
|
cPanel License |
New price in EUR |
|
Admin (max 5 accounts) |
14,25 |
|
Pro (max 30 accounts) |
18,25 |
|
Premier 100 (max 100 accounts) |
34,00 |
|
Premier 150 (max 150 accounts) |
39,75 |
|
Premier 200 (max 200 accounts |
51,25 |
|
Premier 250 (max 250 accounts) |
62,50 |
|
+50 Additional Accounts |
11,50 |
|
Plesk License |
New price in EUR |
|
Parallels Plesk Panel Web Admin |
7,25 |
|
Parallels Plesk Panel Web Admin (VPS) |
7,25 |
|
Parallels Plesk Panel Web Pro |
11,00 |
|
Parallels Plesk Panel Web Pro (VPS) |
11,00 |
|
Parallels Plesk Panel Web Host |
31,50 |
|
Parallels Plesk Panel Web Host (VPS) |
19,00 |
|
Parallels Plesk Panel |
31,50 |
|
Parallels Plesk Panel (VPS) |
7,25 |
|
Parallels Plesk Panel Unlimited Domains |
31,50 |
We do not take this decision lightly, but the volatility in the energy markets and inflation are beyond our control. We need to continue investing to bring you reliable cloud hosting services. We understand that this situation is challenging for everyone, but we believe that we still offer a fair value as we absorb a substantial part of the increases ourselves.
If you have any questions, please feel free to contact us by creating a ticket from the Leaseweb Customer Portal. We are always happy to help.
Best regards,
Arno Witvliet,
Managing Director,
Leaseweb Netherlands B.V.
Wednesday, November 9, 2022
